Thank you for taking the time to visit our website.Whitehead’s Estate Agents Ltd respects each person’s privacy and this policy will advise you how we collect and use the personal information that you supply us with. By submitting your data to us, it is implied that you have given us your permission to use your data under the terms of this policy.
WHY WE NEED YOUR DETAILS:
Whitehead’s Estate Agents collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can process one of the following:
- Reply to any requests for information that you ask us for
- Clarify any particular query
- Resolve any problems with services that we may supply to you
- Supply details of any product or service within Whitehead’s group of offices only that we believe may meet your needs
- Cross check any information that we receive with that held on our database
- How we receive the information: the information that we hold may be supplied by you directly to us by telephone, office visit or e-mail.
WHO HAS ACCESS TO THIS INFORMATION?
Your details will be kept within Whitehead’s organisation until such time as you ask for them to be removed. Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so or where we believe that such action will protect the interests of Whitehead’s Estate Agents Ltd and/or the security of its staff
HOW SECURE ARE YOUR DETAILS?
When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.
THIRD PARTY SITES
We would like to send you information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing you may opt out at any time. You have a right to stop us from contacting you and if you wish to remove yourself from all marketing communications please email firstname.lastname@example.org
ACCESS TO YOUR INFORMATION
You have the right to request a copy of the information that we hold about you. If you would like to see a copy of some or all of your personal information which we hold, please email email@example.com
REMOVING OR CHANGING YOUR INFORMATION
If you wish to change the information that we hold for you, please contact our office or at the ‘Contact Us’ page on our website www.whiteheadsestates.co.uk
If you wish to have your information removed from our database either permanently or temporarily, please advise the office with which you originally registered. Your information will be removed as soon as is practically possible.
Making a complaint about the way in which your data is stored or used: In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact Peter Whitehead FNAEA Director Whitehead’s Estate Agents Limited 11 Astley Way Ashby de la Zouch Leicestershire LE65 1LY
WHAT ARE COOKIES?
A cookie is a small piece of data sent to a user’s web browser when they visit a website. It is used by the website to store useful information about the visitor, such as user preferences, and whether the user is logged in or not.
1) Preferences Cookie
2) Analytics Cookie
Google Analytics provides us with anonymous browsing information, enabling us to give the best possible user experience on our website. This data includes geographical regions of our visitors, which pages on our site are the most popular, which websites are referring visitors to our site, and whether you are browsing from a mobile device or a PC.
3) Authentication Cookie
Authentication cookies are used to remember whether a user is logged in or not, and which account they are logged in under.
HOW TO AMEND YOUR COOKIE SETTINGS
Web browsers allow some control of most cookies through their browser settings. More information about cookies, including how to see what cookies have been set and how to manage and delete them, can be found here.